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GCX-WFM Accurate Study Material - Valid Braindumps GCX-WFM Ebook

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q79-Q84):

NEW QUESTION # 79
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:

A. Ensures scheduling meets service goals
B. Reduces adherence penalties for agents
C. Allows agents to exchange shifts with manager approval
D. Allows agents to exchange shifts with each other

Answer: C,D

NEW QUESTION # 80
Which two actions are essential when setting up a business unit in workforce management?
(Choose two)
Response:

A. Configure a management unit
B. Define business hours
C. Assign a queue for call routing
D. Set activity codes

Answer: A,B

NEW QUESTION # 81
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

A. Approve or deny time-off requests
B. View agent availability during the requested period
C. Adjust shift adherence for time-off requests
D. Synchronize requests with real-time adherence data

Answer: A,B

NEW QUESTION # 82
In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 83
Which feature allows you to partition agents based on the types of interactions they handle?
Response:

A. Forecast
B. Management Units
C. Service Goal Groups
D. Workplans

Answer: B

NEW QUESTION # 84
......

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